Job Description:

  • Learning, with deep expertise, the customer designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal.
  • Conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in SIT, UAT, and Production environments.
  • Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing.
  • Creating UAT testing scenarios for automated testing frameworks (ATF).
  • Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered Testing of defects/stories in SIT.
  • Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays.
  • Creating procedures and training material for end-users.
  • Performing post-migration hyper-care for end-users.
  • Other ITSM business analyst / process needs as identified by management.

Skills

Mandatory Skills : ServiceNow ITSM
Good to Have Skills : Jira Service Desk, Salesforce Field Service, Windows Server

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( "LTIM”):

Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave