| Detailed JD *(Roles and Responsibilities) |
We are seeking a highly motivated and experienced Power BI Production Support Lead to spearhead the transition and execution of our critical data lake migration project from our incumbent vendor. This role will be pivotal in ensuring the stability, performance, and continued operation of our Power BI environment throughout the migration process and beyond. The ideal candidate will possess a strong technical background in Power BI, data warehousing concepts, excellent problem-solving skills, and proven experience in managing production support for business-critical applications, ideally within a migration context.
Key Responsibilities:
Transition Management:
Lead the knowledge transfer and onboarding of the new data lake environment and associated Power BI infrastructure from the incumbent vendor.
Develop and execute a comprehensive transition plan, including timelines, responsibilities, and risk mitigation strategies.
Collaborate with the data engineering, BI development, and infrastructure teams to ensure a smooth handover of support processes and documentation.
Production Support Leadership:
Assume primary responsibility for the day-to-day production support of the existing and migrated Power BI environment.
Lead a team (potentially virtual or matrixed) of support analysts, providing guidance, mentorship, and technical expertise.
Monitor system performance, identify potential issues proactively, and implement preventative measures.
Manage and resolve incidents and service requests within defined SLAs, ensuring timely communication to stakeholders.
Oversee root cause analysis for critical incidents and implement corrective actions to prevent recurrence.
Data Lake Migration Execution:
Act as the primary point of contact for Power BI production support during the data lake migration.
Collaborate closely with the data migration team to understand the migration schedule and potential impact on Power BI reports and dashboards.
Develop and execute testing strategies to validate the integrity and performance of Power BI solutions post-migration.
Identify and resolve any Power BI-related issues arising during or after the data lake migration.
Continuous Improvement:
Establish and maintain comprehensive documentation for the Power BI environment and support processes.
Identify opportunities for process optimization and automation within the support function.
Stay abreast of the latest Power BI features and best practices related to data lake integrations.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience (typically 5 years) in a production support role for business intelligence or data warehousing applications, with a strong focus on Power BI.
Demonstrable experience in managing and leading technical support teams.
Solid understanding of data warehousing concepts, ETL processes, and data lake architectures (e.g., Azure Data Lake Storage, AWS S3).
Strong technical proficiency in Power BI Desktop, Power BI Service, and related technologies.
Experience with monitoring tools and incident management systems.
Excellent analytical, problem-solving, and troubleshooting skills.
Strong communication, collaboration, and stakeholder management abilities.
Experience with data lake migration projects is highly desirable. |