• Windows
    • Windows 11 OS installation and troubleshooting
    • Worked on Windows AD and familiar with AD concepts
    • Understanding of DL, Functional Mailbox & mailbox Permissions
    • Image management includes Intune/SCCM Imaging, OS deployment & SW packages
    • Provide and deploy Microsoft patches
    • Understanding of LDAP, SSO (OKTA)
  • O365 /outlook mail, Installation and troubleshooting at the other client end tools like Teams, One Drive, One Note etc.
  • Worked on ServiceNow or any other ITIL Tool, understanding of Inventory and Asset Management
  • Worked on Laptop Encryption and troubleshooting (McAfee / Bit locker)
  • Understanding of VPN and experience any VPN client (E.g. Cisco AnyConnect)